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	<title>DeskPRO.com New and Updated Knowledgebase Articles</title>
	<link>http://helpdesk.deskpro.com/kb.php</link>
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	<generator>DeskPRO</generator>

	<item>
		<title><![CDATA[Allow empty bodies in email messages]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=2276-AGBN-8186</link>
		<description><![CDATA[I cannot find that setting for allowing empty email message bodies to be delivered.]]></description>
		<pubDate>Mon, 24 Mar 2008 17:39:33 +0000</pubDate>
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	</item>
	<item>
		<title><![CDATA[Requirements]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=3073-TUXV-1642</link>
		<description><![CDATA[What are the requirements for the chat plugin?]]></description>
		<pubDate>Thu, 13 Mar 2008 08:22:08 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=3073-TUXV-1642</guid>
	</item>
	<item>
		<title><![CDATA[Combining offsite chat features]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=5352-GHCB-7799</link>
		<description><![CDATA[On my own website (non-DeskPRO pages), how do I combine the tracking features, with the proactive chat feature and the chat image?]]></description>
		<pubDate>Thu, 13 Mar 2008 08:13:35 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=5352-GHCB-7799</guid>
	</item>
	<item>
		<title><![CDATA[Enabling proactive chat on non-DeskPRO Pages]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=4039-GMSV-6781</link>
		<description><![CDATA[How do I enable the proactive-chat feature on my own website (non-DeskPRO pages)?]]></description>
		<pubDate>Thu, 13 Mar 2008 08:06:52 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=4039-GMSV-6781</guid>
	</item>
	<item>
		<title><![CDATA[License Upgrades]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=7508-QEGJ-3427</link>
		<description><![CDATA[I bought something from my members area, but my DeskPRO helpdesk is not reflecting my purchase (license upgrade, plugin purchase etc)]]></description>
		<pubDate>Thu, 13 Mar 2008 07:54:23 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=7508-QEGJ-3427</guid>
	</item>
	<item>
		<title><![CDATA[How to enable the Desktop Notifier]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=4076-UIPB-2593</link>
		<description><![CDATA[How do I enable the Desktop Notifier? Where do I start with this plugin?]]></description>
		<pubDate>Thu, 13 Mar 2008 07:45:45 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=4076-UIPB-2593</guid>
	</item>
	<item>
		<title><![CDATA[Linux / Mac OSX Version]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=9608-YUSD-1309</link>
		<description><![CDATA[Is there an application available for Linux or Mac OSX?]]></description>
		<pubDate>Thu, 13 Mar 2008 07:38:40 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=9608-YUSD-1309</guid>
	</item>
	<item>
		<title><![CDATA[Requirements]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=4367-IDGV-6655</link>
		<description><![CDATA[What are the requirements for running the Desktop Notifier?]]></description>
		<pubDate>Thu, 13 Mar 2008 07:37:36 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=4367-IDGV-6655</guid>
	</item>
	<item>
		<title><![CDATA[Custom Design for active/inactive chat]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=9439-USDJ-0567</link>
		<description><![CDATA[I want to show custom HTML depending on if there are techs active in chat or not, how do I do this?]]></description>
		<pubDate>Thu, 13 Mar 2008 07:33:07 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=9439-USDJ-0567</guid>
	</item>
	<item>
		<title><![CDATA[How do I add a Chat Now image to my website?]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=9614-WYKV-9543</link>
		<description><![CDATA[How do I add a Chat Now image to my website to let my users know someone is online?]]></description>
		<pubDate>Thu, 13 Mar 2008 07:23:37 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=9614-WYKV-9543</guid>
	</item>
	<item>
		<title><![CDATA[Put DeskPRO Tracking on Non-DeskPRO Pages]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=5819-RTYI-2122</link>
		<description><![CDATA[How do I enabled the tracking features on my own website (non-DeskPRO pages)?]]></description>
		<pubDate>Thu, 13 Mar 2008 07:19:07 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=5819-RTYI-2122</guid>
	</item>
	<item>
		<title><![CDATA[Custom Database Error Pages]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=3859-QUGX-4171</link>
		<description><![CDATA[&nbsp;How do I customize the error page produced when there is a database error?]]></description>
		<pubDate>Tue, 04 Mar 2008 04:52:05 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=3859-QUGX-4171</guid>
	</item>
	<item>
		<title><![CDATA[Using the ticket ID instead of the ticket Ref]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=6233-TAGM-8670</link>
		<description><![CDATA[I would like to show the ticket id instead of the ticket ref in the user web interface]]></description>
		<pubDate>Fri, 21 Dec 2007 13:16:13 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=6233-TAGM-8670</guid>
	</item>
	<item>
		<title><![CDATA[Making phone number mandatory on sign up]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=1346-EIXV-7530</link>
		<description><![CDATA[How do I make the phone # field on the customer registration page mandatory, I would also like to make my custom field ( phone number) on my tech / customer set up page. I want to make sure I am getting phone numbers when clients sign up either through the web interface or when my techs set up users.]]></description>
		<pubDate>Wed, 05 Dec 2007 21:29:54 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=1346-EIXV-7530</guid>
	</item>
	<item>
		<title><![CDATA[What are escalations?]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=2528-WRFH-4037</link>
		<description><![CDATA[What is a ticket escalation? When would I want to create an escalation?]]></description>
		<pubDate>Thu, 29 Nov 2007 12:10:59 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=2528-WRFH-4037</guid>
	</item>
	<item>
		<title><![CDATA[What are user or ticket rules?]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=7071-QCBN-0012</link>
		<description><![CDATA[What are &quot;rules&quot;? I've read about user rules and ticket rules, but I don't quite understand the concept.]]></description>
		<pubDate>Thu, 29 Nov 2007 12:06:03 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=7071-QCBN-0012</guid>
	</item>
	<item>
		<title><![CDATA[About Usergroups]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=1809-DFKL-0279</link>
		<description><![CDATA[What are usergroups?]]></description>
		<pubDate>Thu, 29 Nov 2007 11:59:42 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=1809-DFKL-0279</guid>
	</item>
	<item>
		<title><![CDATA[About Companies]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=1835-WYAN-8693</link>
		<description><![CDATA[What are companies? What do I use the company features for?]]></description>
		<pubDate>Thu, 29 Nov 2007 11:49:36 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=1835-WYAN-8693</guid>
	</item>
	<item>
		<title><![CDATA[Installation Difficulty]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=9605-TOGN-0858</link>
		<description><![CDATA[How hard is it to install DeskPRO? How long should it take?]]></description>
		<pubDate>Thu, 29 Nov 2007 11:29:24 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=9605-TOGN-0858</guid>
	</item>
	<item>
		<title><![CDATA[What is the email gateway?]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=7448-TUOA-9543</link>
		<description><![CDATA[What is an &quot;email gateway&quot;? I keep reading about it, but I'm not sure what it means.]]></description>
		<pubDate>Thu, 29 Nov 2007 11:16:48 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=7448-TUOA-9543</guid>
	</item>
	<item>
		<title><![CDATA[What is Encoding?]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=4351-AFHK-8669</link>
		<description><![CDATA[I read that DeskPRO is encoded, what does that mean?]]></description>
		<pubDate>Thu, 29 Nov 2007 10:49:34 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=4351-AFHK-8669</guid>
	</item>
	<item>
		<title><![CDATA[About Zend / ionCube Encoding]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=4132-MZJB-4041</link>
		<description><![CDATA[Is DeskPRO encoded? Do you offer Zend or ionCube Encoded scripts? Can I get the source?]]></description>
		<pubDate>Thu, 29 Nov 2007 10:48:15 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=4132-MZJB-4041</guid>
	</item>
	<item>
		<title><![CDATA[DeskPRO Requirements]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=7926-EFJB-3003</link>
		<description><![CDATA[What server software does DeskPRO require?]]></description>
		<pubDate>Thu, 29 Nov 2007 10:38:07 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=7926-EFJB-3003</guid>
	</item>
	<item>
		<title><![CDATA[DeskPRO on IIS]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=8409-IOHB-7987</link>
		<description><![CDATA[Can I run DeskPRO on a Windows / IIS server?]]></description>
		<pubDate>Thu, 29 Nov 2007 10:35:32 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=8409-IOHB-7987</guid>
	</item>
	<item>
		<title><![CDATA[Setting up an LDAP user source]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=8964-OJLX-3742</link>
		<description><![CDATA[How do set up an Active Directory / LDAP user source?]]></description>
		<pubDate>Thu, 29 Nov 2007 10:27:36 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=8964-OJLX-3742</guid>
	</item>
	<item>
		<title><![CDATA[Creating Custom Email Templates]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=9247-MURZ-7399</link>
		<description><![CDATA[&nbsp;How do I create custom email templates?]]></description>
		<pubDate>Wed, 28 Nov 2007 11:51:23 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=9247-MURZ-7399</guid>
	</item>
	<item>
		<title><![CDATA[Sending custom email templates depending on the email address]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=2198-OFKN-6249</link>
		<description><![CDATA[How do I configure an email address to send a custom email templates? Can I configure different auto-replies for different email addresses?]]></description>
		<pubDate>Wed, 28 Nov 2007 11:36:08 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=2198-OFKN-6249</guid>
	</item>
	<item>
		<title><![CDATA[Creating a custom form that posts to DeskPRO to automatically create a ticket]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=5785-OJKV-9587</link>
		<description><![CDATA[&nbsp;How do I create a custom HTML form that will create a new ticket in DeskPRO instantly, without requiring the user to go through the registration process?]]></description>
		<pubDate>Fri, 23 Nov 2007 11:00:12 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=5785-OJKV-9587</guid>
	</item>
	<item>
		<title><![CDATA[Disable comments for KB articles]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=1098-FENM-6803</link>
		<description><![CDATA[When users are logged into the system they're able to leave comments on KB articles. How do you disable this feature? Thanks in advance.

&nbsp;]]></description>
		<pubDate>Thu, 01 Nov 2007 19:42:00 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=1098-FENM-6803</guid>
	</item>
	<item>
		<title><![CDATA[Adding custom data to tech ticket view]]></title>
		<link>http://helpdesk.deskpro.com/kb_article.php?ref=4746-RTPH-1631</link>
		<description><![CDATA[How do I add custom information to the tech ticket view page?]]></description>
		<pubDate>Sat, 20 Oct 2007 06:06:11 +0000</pubDate>
		<guid isPermaLink="true">http://helpdesk.deskpro.com/kb_article.php?ref=4746-RTPH-1631</guid>
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