DeskPRO New and Updated Knowledgebase Articles

Set up a custom email address

Tue, 20 Jul 2010 08:47:46 +0000

How do I set up a custom email address with DeskPRO Live so my users can email it and those emails are turned into tickets?

Blank or White Pages

Wed, 14 Apr 2010 04:51:52 +0000

I uploaded the DeskPRO files to my server, but all I get is blank/white pages.

Custom domain or sub-domain

Fri, 05 Mar 2010 00:19:18 +0000

How do I set up a custom domain or subdomain for my helpdesk?

I enabled Force SSL and now I can't load my site

Tue, 23 Feb 2010 05:53:20 +0000

I enabled "Force SSL" in DeskPRO settings and now I can't load my site because all of my requests automatically redirect to https:// which isn't set up yet.

Move Servers

Thu, 05 Feb 2009 00:40:37 +0000

How do I move servers?

I've forgotten my admin password

Wed, 21 Jan 2009 21:49:00 +0000

I've locked myself out! I have forgotten my admin password, how do I reset it?

Install Language Packs

Mon, 06 Oct 2008 10:23:14 +0000

How do I install an additional language pack into my DeskPro Installation?

Can I change the License URL?

Fri, 03 Oct 2008 20:26:42 +0000

I need to change the web site address where we run DeskPro on, can I do this or is it limited to one URL?

Email Gateways in v3.3.x

Wed, 17 Sep 2008 03:53:40 +0000

I upgraded from a previous version and my email gateways stopped working.

Email Gateway with BlackBerry

Wed, 10 Sep 2008 14:49:08 +0000

How do I use the email gateway with my BlackBerry efficiently?

I've ordered, but I haven't received my license

Wed, 13 Aug 2008 00:13:38 +0000

I've ordered but I've not received my customer and license information. Why is this?

The file ./includes/license.php has been encoded. To run DeskPRO you need the ionCube PHP Loader.

Thu, 31 Jul 2008 09:00:03 +0000

The file ./helpdesk/includes/license.php has been encoded. To run DeskPRO you need the ionCube PHP Loader to be installed by the site administrator. Instructions to help you complete this can be found by viewing the ioncube/ioncube-loader-helper.php file. For further help with this, please visit our support site.

Can I update tech alerts from the admin control panel?

Thu, 31 Jul 2008 08:46:25 +0000

I'm logged into the Admin control panel in DeskPRO. Is it possible for me to manage and update existing email notifications and alerts for existing technicians?

Error: Fatal error: Incompatible file format: The encoded file has format major ID 3, whereas the Optimizer expects 2 in ./includes/license.php on line 0

Tue, 15 Jul 2008 21:28:32 +0000

I get the error "Fatal error: Incompatible file format: The encoded file has format major ID 3, whereas the Optimizer expects 2 in ./includes/license.php on line 0". How do I fix this?

Allow empty bodies in email messages

Mon, 24 Mar 2008 17:39:33 +0000

I cannot find that setting for allowing empty email message bodies to be delivered.

Requirements

Thu, 13 Mar 2008 08:22:08 +0000

What are the requirements for the chat plugin?

Combining offsite chat features

Thu, 13 Mar 2008 08:13:35 +0000

On my own website (non-DeskPRO pages), how do I combine the tracking features, with the proactive chat feature and the chat image?

Enabling proactive chat on non-DeskPRO Pages

Thu, 13 Mar 2008 08:06:52 +0000

How do I enable the proactive-chat feature on my own website (non-DeskPRO pages)?

License Upgrades

Thu, 13 Mar 2008 07:54:23 +0000

I bought something from my members area, but my DeskPRO helpdesk is not reflecting my purchase (license upgrade, plugin purchase etc)

How to enable the Desktop Notifier

Thu, 13 Mar 2008 07:45:45 +0000

How do I enable the Desktop Notifier? Where do I start with this plugin?

Linux / Mac OSX Version

Thu, 13 Mar 2008 07:38:40 +0000

Is there an application available for Linux or Mac OSX?

Requirements

Thu, 13 Mar 2008 07:37:36 +0000

What are the requirements for running the Desktop Notifier?

How do I add a Chat Now image to my website?

Thu, 13 Mar 2008 07:23:37 +0000

How do I add a Chat Now image to my website to let my users know someone is online?

Put DeskPRO Tracking on Non-DeskPRO Pages

Thu, 13 Mar 2008 07:19:07 +0000

How do I enabled the tracking features on my own website (non-DeskPRO pages)?

Custom Database Error Pages

Tue, 04 Mar 2008 04:52:05 +0000

How do I customize the error page produced when there is a database error?

Using the ticket ID instead of the ticket Ref

Fri, 21 Dec 2007 13:16:13 +0000

I would like to show the ticket id instead of the ticket ref in the user web interface

Making phone number mandatory on sign up

Wed, 05 Dec 2007 21:29:54 +0000

How do I make the phone # field on the customer registration page mandatory, I would also like to make my custom field ( phone number) on my tech / customer set up page. I want to make sure I am getting phone numbers when clients sign up either through the web interface or when my techs set up users.

What are escalations?

Thu, 29 Nov 2007 12:10:59 +0000

What is a ticket escalation? When would I want to create an escalation?

What are user or ticket rules?

Thu, 29 Nov 2007 12:06:03 +0000

What are "rules"? I've read about user rules and ticket rules, but I don't quite understand the concept.

About Usergroups

Thu, 29 Nov 2007 11:59:42 +0000

What are usergroups?