We are pleased to announce that work has commenced on v4 after a long planning process. We are however, still open to suggestions on features. Please use the ideas interface here:

http://helpdesk.deskpro.com/ideas.php

Some of the key components of DeskPRO v4 will be:

* Simpler ticket management using ticket queues

* Significant improvements to the speed and workflow of managing tickets

* A full API

* Integrations out of the box (facebook, mobile apps) etc

* HTML Emails

* A licensing system that does not require Zend or Ioncube decoders

* Tech Departments

* Removal of the frame interface, use of AJAX to replace features

* Improved multi-lingual options & UTF-8

* A much improved GUI

* Better search in both the user interface and tech interface

* Further features for the Chat plugin

There are lots of other exciting developments that we will share with you over the coming months.

In addition, version 2 of our Live Chat plugin is included for customers who own a license for it. This new version sees a handful of new features and addresses performance and stability issues discovered in the previous version.

For more information about this release, refer to the full announcement on our forums: http://forums.deskpro.com/showthread.php?t=1165

For more information about this release, refer to the full announcement on our forums: http://forums.deskpro.com/showthread.php?t=982

We've got a new logo and we've completely rewritten almost every piece of content. The new website is more concise and easier to navigate, allowing you to find information easier than before.

For more information about these releases, refer to the full announcement on our forums: http://forums.deskpro.com/showthread.php?t=888

For more information about these releases, refer to the full announcement on our forums: http://forums.deskpro.com/showthread.php?t=859

Discuss this announcement at our forums at: http://forums.deskpro.com/showthread.php?t=827

DeskPRO v3.2.0 includes fixes for many bugs, and adds new functionality in the form of the two new plugins: the Desktop Notifier and Chat.

v3.2.0 also introduces new software requirements. The minimum version of PHP is v5.2, and the minimum version of MySQL is v4.1. If you cannot meet these requirements, you can still get all of the latest bugfixes by upgrading to DeskPRO v3.1.3.

For full information about the release, refer to this discussion thread on our forums: http://forums.deskpro.com/showthread.php?t=822

A changelog can be found: http://deskpro.com/deskpro/change_log/

DeskPRO v3.1.0 introduces a number of major improvements on v3.0.x as well as a range of more subtle improvements. Major features include:

* Sub categories for categories and custom select fields
* Automatic searching of the knowledgebase upon ticket submission
* Custom fields dependent upon the category, for example have custom fields that only apply to a particular support category or sales enquiry
* Authentication from multiple external databases including LDAP, vBulletin, etc
* An improved look and feel for the tech and admin interface
* A completely new reporting system with thousands of pre-configured statistics as well as the ability to create your own custom ones
* A new knowledgebase management system to make it easy to organise and manage knowledgebases of all sizes
* Introduction of companies and user groups to aid in user management

We have created a PDF brochure that explain some of the new features in DeskPRO v3.1.0. You can view this here:
http://www.deskpro.com/deskpro/deskpro_3.1/releasedoc.pdf

You can view a more detailed changelog here:
http://www.deskpro.com/deskpro/change_log/

You can download / view demos of DeskPRO v3.1 here:
http://www.deskpro.com/deskpro/demos/

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